Circle City Copperworks - Copper Sink, Indianapolis, Indiana Complaints, Reviews - Horrible Quality

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Circle City Copperworks - Copper Sink, Indianapolis, Indiana Complaints & Reviews - Horrible Quality - Beyond Dishonest Staff. Circle City Copperworks - Copper Sink, Indianapolis, Indiana. Review all Circle City Copperworks - Copper Sink, Indianapolis, Indiana complaints, comments, reviews.

Complaint Against Former Company Ownership and Craftsmen

Circle City Copperworks has the current reputation of quality craftsmanship, professionalism and superior customer service. Why? The meticulous craftsmanship that is put into our copper projects and our total custom capabilities and the dedication to setting the bar higher than our competition.

Despite the current trend at Circle City Copperworks, it does have a past history linked to the previous ownership, who did not have the same goals. A past customer under the previous ownership, did have an undesirable experience in 2009, and proceeded to post the incident on a Consumer Complaints Board which claims "The most trusted and popular consumer complaints website." The post reads as follows:

We purchased a sink from Circle City Copperworks recently, and upon arrival, the sink was in very poor shape at best. Simple welding, distortion to overall copper shape of sink, and major bubbling at inner rim, rending it useless for future cleaning.

When contacting the company to ask to return to receive a call tag, the manager began to yelling about how dare we question the quality of the sink, and that it could not be returned. Their policy CLEARLY states RETURNS ACCEPTED. Conversation was so immature that I had to hang up the phone on him he became so loud. Was as if I was speaking with a child having a temper tantrum.

Sent it back to to them, and filed a chargeback. A few days later, I received a phone call from another of their sales staff wanting to know what the problem was. I tried to explain it to him, and he also became very upset and started raising his voice. Again, had to hang up the phone. Apparently only children work at City Circle Copperworks.

BUYER BEWARE!!! You are buying an item on the internet unseen for quality and structure. If you buy from them, you are keeping the item no matter what shape it is in when received. They will try to talk around you, and verbally abuse you. I have come to find out that this is not an isolated incident with them since purchasing unfortunately. In a nutshell they are very dishonest and essentially running a scam. If you want a copper sink, try to search out a more reputable company to deal with that has integrity. I know times are tough, but they must be really hungry if this is how they choose to deal with their customers.

10-12-2009: As a follow up to this complaint since filing chargeback, when Circle City Copperworks was contacted by the bank regarding chargeback, they have attempted to state the sink was returned to them damaged as a last resort to prevent having to refund money. Pretty cheesy and very little integrity once again. Again, they must be starving if this is what they feel they have to resort to. Stay clear, they are truly scam artists. Will continue posting all over the web to every complaints venue that allows their business practices to be documented.

As you can gather from this complaint, the fabrication of the sink sold was described as a compromise of skill and workmanship. Additionally, the response of the customer service representative was less than professional, for responding to any client situation with irrational responses.

In defense of our current operations, our business is not in any financial or project desperation as described by the complainant. Frankly, we are prospering, and remain heavily scheduled with no complaints on record. We do provide a warranty overview of our products for review. Circle City Copperworks explicitly offers a lifetime limited transferable warranty on all its products, upheld under the highest integrity under the new management.

The current ownership, in a desire to appease this project, did contact the complainant and offer various means to satisfy the project. However, the person refused any compensation or communications. Below was an attempt by the current ownership, to contact the customer.

I am very saddened to see this. We recently acquired Circle City Copperworks, and I am one of the new owners. We are still just a very small family business. All of our employees are like family to us, and we all care about our reputation. I tried to look through previous files to see who this upset customer may be. Obviously this file has been lost.

I would like to talk to you and let you know that I am very sorry for this past issue. I will also assure you that we do not do business that way, especially under our new ownership, and I would like the opportunity to make this right. In the past year, fortunately I have only heard good feedback from previous clients. But one complaint is one too many and it still reflects on me and my company.

I know how it feels to be unhappy with a product, and feel like that company does not care. I admire your effort to make it clear about how unhappy you are and I am glad you took the time to write your posts. I can assure you that now we sincerely care. We now have a lifetime guarantee on our products, and ANY dissatisfaction will be remedied immediately.

Whoever this customer may be, please give us a call sometime. Our new phone number and new mailing address is on our website. I hope we can have another chance.